Refunds

Last updated: October 5, 2026

No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.

Deposits paid in advance

Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.

Once work has started

If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.

If we cannot deliver

If, through our own fault, we cannot deliver what was agreed, you receive back every amount paid, in full, with no deduction of any kind.

How to request

Email contact@nurbekkulbaev.online quoting the order reference; we confirm on the same business day and give you the refund date.